IT Help Desk

▪ To supply first line maintenance and advice to users in conformance with Corporate ICT policies and procedures.
▪ Maintain the integrity and availability of all staff computers, printers and related hardware and software.
▪ Clean, install and modify operating systems and software programs, such as virus protection.
▪ Maintain and verify the completion of scheduled jobs such as backups.
▪ Respond to inquiries from users on company provided software or hardware and identifying opportunities to suggest solutions or upgrades that will support ERC’s business operations more efficiently.
▪ Analyze and determine source of computer problems (hardware, software, user access, etc.) and taking necessary action to solve problem or escalate the problem to direct manager or provider.
▪ Provide new hardware and ICT equipment for new employees or as replacement for damaged components, assist in the co-ordination of the movement of equipment, test and fix faulty ICT equipment.
▪ Log and keep records of employee queries.
▪ Analyze call logs to spot common trends and underlying problems and document resolutions for future reference.
Keep records of all ICT equipment (ICT assets, desktops, laptops, printers, etc.).
▪ Perform other duties as maybe assigned