IT Help Desk
Sheikh Zayed, Giza
IT Help Desk
Sheikh Zayed, Gizaposted 1 hour ago- 4Viewed
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Job Details
Skills And Tools:
Job Description
Firewall and Network Security: Managing and configuring firewalls (preferably FortiGate) to protect the network from external and internal threats.
Endpoint Security: Providing endpoint security solutions using programs such as Kaspersky and FortiClient to ensure device protection.
VPN Setup and Configuration: Setting up and configuring site-to-site VPNs and remote access VPNs to enable secure connectivity for users.
Wireless Access Points and Nano Stations: Installing and maintaining Wi-Fi access points and Nano stations to ensure reliable network coverage.
User Device Setup and Configuration: Installing and configuring user computers, Windows OS, email systems, and various desktop applications.
User Support and Troubleshooting: Addressing software, hardware, and mobile device issues, providing immediate solutions.
Network Issue Resolution: Troubleshooting and resolving wired and wireless network problems for users.
Database and Farm Management Software: Installing, configuring, backing up databases, and troubleshooting farm management software.
Remote User Support: Handling user requests remotely using tools like TeamViewer and providing direct support.
Security Cameras and NVR Systems: Configuring and maintaining NVR systems and security cameras.
File Permissions Requests: Managing user requests related to file access permissions.
IT Asset Management: Tracking and maintaining IT assets within the office for proper inventory and updates.
Daily Operations Management: Performing routine tasks such as backups, system updates, and connectivity management
Job Requirements
- Ability to work under pressure .
- Capable of working in remote areas with weekly accommodations .
- Strong background in LAN, WAN, Wireless networks, and Windows Server 2012 (including Domain, DHCP, DNS, IP management) .
- Proficient in researching using Google, reading, and learning from technical articles .
- Certifications: CCNA, MCSA .
- Experienced in working with various types of routers and switches .
- Knowledgeable in NVR and DVR systems.
