Production Support Engineer
E-Jawdah -
Riyadh, Saudi Arabia
Job Details
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Job Description
- Aware of system requirements and interfaces, and well-informed about the service provided to the end-user.
- Having a complete knowledge of the system's features, infrastructure and components.
- Regularly inspecting audit logs and monitoring system performance.
- Check and solve assigned tickets as Level 3.
- Analyze the Issues/Cases to fix all impacted.
- Collaborate with development teams to deploy hotfixes and patches.
- Figure out the Root cause of the cases to aid Dev teams.
- Support with proper action for the below cases Classification:
- Handle the System availability/stability issues.
- Report any integration issue for the Service Provider with Logs.
- Executing database queries to resolve data issues.
- Logging and maintaining records of all issues/Cases.
- Preparing necessary reports for management and service providers.
- Ensuring that solutions provided to the client are functioning properly.
Job Requirements
- Working knowledge of database systems (e.g., SQL Server)
- Strong understanding of web technologies (HTTP/S, REST APIs, HTML, JSON, etc.).
- Logs inspecting (Elastic Search is extra)
- 3+ years of experience in web application production support or related role.
- Experience working with ticketing and incident management systems (CRM).
- Office knowledge (Excel, PPT,…)
- Event Driven (is extra
PROJECT FULLY BASED ON SITE KSA
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