Application Support & Troubleshooting 

•  Serve as the initial point of contact (Tier 1) for user issues related to supported business applications.
• Troubleshoot, resolve, and document incidents and service requests, escalating when necessary.
• Ensure timely resolution and clear communication with end users 

 Microsoft 365 Administration & Support

• Provide day-to-day support and configuration assistance across Microsoft 365 tools, including SharePoint, Teams, Forms, OneDrive, and Outlook.
•  Manage permissions, access, and basic governance within Microsoft 365 services.

 User Enablement & Documentation 

•  Deliver onboarding sessions, training, and guidance to staff on effective use of business applications.
• Develop and maintain end-user documentation, quick reference guides, and knowledge base articles.

 Automation & Workflow Coordination 

• Assist departments in leveraging tools such as Power Automate and Forms to streamline manual processes. 
• Support simple automation workflows and coordinate with internal teams or vendors for advanced solutions. 

 Collaboration & Communication Tools 

•  Support the use of communication, collaboration, and document management platforms.
• Promote best practices and support digital literacy across the organization. 

Cloud Platforms & Integration Liaison 

• Provide functional support for cloud-based tools and web platforms. 
• Liaise with infrastructure or vendor support teams on domain, email, or web related issues when required.