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Job Description
Responsibilities
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- Monitor performance and ensure system availability and reliability
- Monitor system resource utilization, trending, and capacity planning
- Provide Level-2/3 support and troubleshooting to resolve issues
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
- Select and implement security tools, policies, and procedures in conjunction with the company’s security team
- Liaise with vendors and other IT personnel for problem resolution
- Respond to and resolve incidents and service requests via the service management system and other channels (email and phone) within predefined service level agreements (SLA).
- Participate in professional training sessions as planned by management to stay updated on the latest IT technology trends.
- Report critical incidents to the line manager promptly.
- Provide general IT infrastructure support during high workload periods or staffing shortages.
- Adhere to established target dates, priorities, and urgencies as communicated by the line manager.
- Take ownership of identifying, reporting, and enhancing areas of risk or improvement within IT services.
- Offer assistance and consultancy to team members and management when needed.
- Represent the infrastructure team in meetings and communications with staff, vendors, and third parties as required.
- Act as the officer in charge during planned maintenance or emergencies outside regular working hours, including weekends and public holidays.
- Strictly adhere to organizational policies, standards, and procedures.
Job Requirements
- A degree in Engineering (Computer, Network, or related field) or relevant.
- Minimum of 3 years of experience in Network Communication Technology and Network Administration.
- Hands-on experience with modern networking technologies such as SD-WAN and SD-Access.
- Data center experience is preferred.
- Proven ability to work effectively in a collaborative, team-oriented environment.
- Initiative-driven with a positive attitude and eagerness for self-learning and professional growth.
- Strong interpersonal, negotiation, and conflict resolution skills.
- Extensive experience with wide area networks (WAN) and local area networks (LAN).
- In-depth knowledge of TCP/IP protocols, network troubleshooting, routing protocols, and network security.
- CCNP Enterprise Certification is mandatory.
- Passive network experience is preferred.
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