IT Help Desk Specialist
10th of Ramadan City, Sharqia
IT Help Desk Specialist
10th of Ramadan City, SharqiaPosted 5 hours ago- 0Viewed
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Job Details
Skills And Tools:
Job Description
Respond promptly to IT support requests (in-person & remote).
Diagnose, troubleshoot, and resolve hardware/software issues (Windows, Office, printers, etc.).
Assist in system configurations and account setups.
Handle user management in Active Directory and support domain-related tasks.
Collaborate with desktop and network support teams to ensure issue resolution.
Install, configure, and maintain operating systems, applications, and peripherals.
Escalate unresolved incidents to higher-level technical teams.
Maintain accurate documentation of issues, resolutions, and asset records.
Ensure consistent compliance with IT policies and security standards.
Job Requirements
Requirements:
Bachelor’s degree in information technology, Computer Science, or a related field (Mandatory).
1–3 years of hands-on experience in an IT Help Desk or technical support role.
MCSA and CCNA certifications are a must.
Good command of English (spoken and written).
Strong knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals.
Familiarity with Active Directory, remote desktop tools, and helpdesk ticketing systems.
Excellent troubleshooting, communication, and customer service skills.
Team-oriented, proactive, and detail-focused.
About the Role:
GEST Group is seeking a talented and customer-oriented IT Help Desk Specialist to join our growing team. You will be the first line of support for internal users, providing fast, efficient, and high-quality technical assistance to ensure smooth daily operations across the company.
