IT Help Desk Technician (Tier 1)
New Cairo, Cairo
IT Help Desk Technician (Tier 1)
New Cairo, CairoPosted 3 hours ago25Applicants for1 open position
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Job Details
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Job Description
- Respond promptly to user inquiries via phone, email, and chat, providing friendly and professional assistance.
- Perform basic troubleshooting for common IT issues, including password resets, software installations, and account lockouts.
- Accurately create, update, and close support tickets, ensuring detailed documentation of issues and resolutions.
- Escalate unresolved or complex technical issues to Tier 2 support for further investigation and resolution.
- Assist users with basic navigation and functionality of standard software applications.
Job Requirements
- Bachelor degree in information technology or a relevant degree.
- 0-1 year of experience.
- Strong communication skills (verbal and written) with the ability to explain technical information clearly to non-technical users.
- Basic knowledge of Windows and macOS operating systems.
- Familiarity with Microsoft Office Suite (e.g., Word, Excel, Outlook).
- Experience with or familiarity with ticketing systems is a plus.
- Excellent customer service skills and a patient, empathetic approach.
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