IT Help Desk
Mohandessin, Giza
Job Details
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Job Description
- Respond to IT Support Requests, handle incoming queries and requests for assistance with IT issues via phone, email, or in-person, Ticketing system.
- Troubleshoot Hardware and Software Problems, diagnose and resolve issues related to computer hardware, software, and peripherals.
- Install and Configure Software set up and install new software on users' devices, ensuring compatibility and proper functionality.
- Maintain IT Documentation, Keep detailed records of issues and resolutions in a ticketing system, documenting procedures and solutions.
- Perform Routine Maintenance, Conduct regular maintenance tasks such as updates, backups, and system checks to ensure the smooth running of IT systems.
- Escalate Complex and unresolved issues to higher-level IT staff or specialized support teams when necessary.
- Ensure Security Compliance, Follow and enforce IT security policies and procedures to protect organizational data and systems.
Job Requirements
- A degree in Information Technology, Computer Science, or a related field is often preferred.
- 1 year experience in an IT support or help desk role.
- Troubleshooting hardware and software issues, familiarity with operating systems (Windows, macOS), and knowledge of networking basics.
- Excellent verbal and written communication skills to effectively assist users and document issues.
- Strong analytical and problem-solving abilities to diagnose and resolve technical issues.
- Certifications such as CompTIA A+, Google IT Support Certificate , or similar
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