IT Help Desk
Mersal -
Maadi, Cairo
Job Details
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Job Description
- Respond to IT support requests via phone, email, or ticketing system.
- Troubleshoot and resolve hardware, software, network, and printer issues.
- Set up, install, and configure computers, phones, and other hospital IT devices.
- Provide basic training and guidance to hospital staff on software use.
- Maintain IT inventory and ensure proper documentation of issues and solutions.
- Escalate complex issues to senior IT staff or vendors.
- Ensure data privacy and security protocols are followed.
- Support hospital-specific systems (like HIS, LIS, PACS, EMR, etc.) – preferred.
- Perform routine checks and maintenance on IT systems.
- Ensure uptime and reliability of hospital communication tools.
Job Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Professional Experience:
- Minimum of 1 year in an IT support/helpdesk role.
- Preferred: Experience working in a healthcare or hospital setting.
- Certifications / Qualifications (Preferred):
- CompTIA A+
- ITIL Foundation
- Microsoft Certified: Modern Desktop Administrator
- Knowledge of Hospital Information Systems (HIS) is a plus.
- Experience with Prime Care Hospital Information System (HIS)
- Skills and Competencies:
- Strong problem-solving and communication skills
- Ability to work under pressure in a clinical environment
- Customer-service oriented
- Understanding of Windows OS, basic networking, and hospital workflows
