IT Help Desk
Abu Rawash, Giza
IT Help Desk
Abu Rawash, GizaPosted 3 hours ago26Applicants for1 open position
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Job Details
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Job Description
- Install, configure, and maintain software and hardware components of a computer and network systems for all end-user software applications (Windows, MS Office, Antivirus, Outlook, etc.).
- Troubleshoot system and network problems, diagnose, and solve hardware or software issues including Windows and/or Apple operating systems.
- Repair and replace the damaged computer and network components.
- Test new hardware and software before full-scale installation.
- Serve as the first point of contact for end-users seeking technical assistance over the phone, email, or remote support.
- Follow-up and update PC's status and information.
- Ensure all issues are properly logged.
- Prioritize and manage several open issues at one time.
- Prepare accurate and timely reports.
Job Requirements
- 1 to 2 years of experience in IT help desk or technical Support role.
- Bachelor's degree in Computer science or related fields.
- Excellent communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong problem-solving and analytical abilities.
