IT Technical Support Specialist

Job Summary

We are seeking a highly capable and service-oriented IT Support Specialist to manage and support the organization’s technical infrastructure, ensuring uninterrupted IT services and prompt resolution of user issues. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a proactive approach to maintaining operational efficiency and cybersecurity.

Key Responsibilities

• Serve as the primary point of contact for end-user IT support, providing timely and effective resolutions.
• Diagnose hardware, software, and network issues across desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain hardware, operating systems, and enterprise software.
• Support daily operations of IT systems, including email, storage, internet, VPN, and security tools.
• Ensure secure data storage and perform regular data backup and recovery operations.
• Troubleshoot and resolve connectivity issues (LAN/WAN/Wi-Fi) and escalate unresolved issues when necessary.
• Maintain and update documentation, including system configurations, procedures, and troubleshooting guides.
• Monitor IT assets and manage inventory of hardware, software, and licenses.
• Provide technical support for biometric devices, time attendance systems, and surveillance tools.
• Collaborate with vendors, service providers, and internal teams to resolve complex technical problems.
• Stay updated on the latest security protocols, patches, and best practices in IT support.