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Technical Support Specialist

Rashideen Egypt for Trad...
Katameya, Cairo
Rashideen Egypt for Trade  logo

Technical Support Specialist

Katameya, Cairoposted 20 days ago
155Applicants for1 open position
  • 79Viewed
  • 0In Consideration
  • 7Not Selected

Job Details

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Job Description

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Job Requirements

  • Bachelor's degree in Computer Science or related field
  • 0-2 years of experience as Technical support
  • Technical Support and Troubleshooting skills
  • Analytical Skills
  • Excellent problem-solving abilities
  • Strong communication and interpersonal skills
  • Ability to work well in a team

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