Technical Support Specialist
Katameya, Cairo
Technical Support Specialist
Katameya, CairoPosted 9 hours ago23Applicants for1 open position
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Job Details
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Job Description
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
Job Requirements
- Bachelor's degree in Computer Science or related field
- 0-2 years of experience as Technical support
- Technical Support and Troubleshooting skills
- Analytical Skills
- Excellent problem-solving abilities
- Strong communication and interpersonal skills
- Ability to work well in a team
