Application Support Engineer

Job specific responsibilities:

1. Act as a 2nd level support by accepting, evaluating, and solving operational problems.

2. Log and report any out-of-line situations with its proper severity, Resubmit/Reprocess the rejected/failed transactions respecting the provided tools from Dev/Applications Mgt.

3. Document the solution Steps to update the operations reference book and procedures

4. Report the rejected/failed transactions respecting the provided scripts from Dev/Application management.

5. Responsible for reporting regularly on the performance and status of the applications, prepare execution plans for mass actions & ad-hoc actions/requests

6. Providing operational maintenance and manage the daily and standard regular tasks, processes, scripts, and Tools.

7. Applying all Requests for create/modify business users of the Operations applications.

8. Reporting on the performance and incidents of applications.

9. Help in Developing monitoring and automation tools that would enhance the availability of live Systems and Increase efficiency.

10. Build Proactive monitoring 12*7 for E-Payments services and other echo systems using e-finance tools.