Application Support Engineer (CR...
STM -
New Cairo, Cairo
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Job Description
We are looking for a highly motivated Application Engineer – CRM with a strong background in CRM systems, preferably Salesforce, to lead and support CRM implementations and enhancements. The ideal candidate will be responsible for managing the full lifecycle of CRM projects, ensuring system integrity, and delivering solutions that align with business goals.
Key Responsibilities:
- Lead CRM implementation projects including requirement gathering, system configuration, testing, operations, and project management.
- Handle all required integration efforts with various systems and platforms to ensure seamless data flow and operational efficiency.
- Monitor vendor performance and ensure timely delivery aligned with business requirements.
- Apply data integrity and information security protocols with minimal disruption to business operations.
- Evaluate new CRM systems/modules and recommend technologies to support business growth.
- Develop and maintain project implementation plans, ensuring delivery within scope, time, and budget.
- Resolve project-related conflicts and provide proactive solutions.
- Establish and monitor project progress metrics, applying corrective actions when necessary.
- Collaborate with business users to define service levels and requirements.
- Provide end-user training and develop training materials to support system adoption.
- Continuously improve CRM processes and user experience through feedback and analytics.
- Manage end-to-end system/application implementation and ongoing support.
Job Requirements
- Bachelor Degree of Computer Science or relevant field
- Minimum 3 years of experience in CRM systems; Salesforce experience is highly preferred.
- Strong understanding of CRM architecture, configuration, integration, and deployment.
- Proven experience in managing system integrations across platforms.
- Excellent problem-solving and conflict-resolution skills.
- Strong communication and stakeholder engagement abilities.
- Experience in user training and support.
- Knowledge of data security, compliance, and best practices.
