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Operations Manager - Banking Ind...

United Elite Company
Cairo, Egypt

Operations Manager - Banking Industry

Cairo, EgyptPosted 1 month ago
173Applicants for1 open position
  • 28Viewed
  • 11In Consideration
  • 0Not Selected

Job Details

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Job Description

- Oversee the day-to-day operations of a telesales call center for a banking industry

- Manage a team of telesales agents, supervisors, and support staff

- Develop and implement operational strategies to drive productivity, efficiency, and customer satisfaction

- Monitor team performance metrics such as call volume, conversion rates, average handle time, and customer satisfaction scores

- Identify areas for process improvements and implement changes to enhance overall operational effectiveness

- Collaborate with other departments (sales, IT, compliance, etc.) to ensure seamless integration and problem resolution

- Provide coaching and training to telesales agents to develop their skills and improve performance

- Ensure compliance with all relevant banking regulations and internal policies

- Analyze data and generate reports to measure and communicate team and individual performance

Job Requirements

- Bachelor's degree in business, management, or a related field

- 5+ years of experience in a telesales or call center management role, preferably in the banking or financial services industry

- Strong leadership and people management skills

- Excellent problem-solving and decision-making abilities

- Proficient in data analysis and performance reporting

- Thorough understanding of telesales best practices, KPIs, and industry trends

- Familiarity with banking regulations and compliance requirements

- Exceptional communication, interpersonal, and customer service skills

- Ability to multitask, prioritize, and work in a fast-paced environment

- Proficient in using call center software, CRM systems, and other relevant technologies

The ideal candidate for this role will have a proven track record of driving operational efficiency and improving team performance in a telesales environment within the banking industry. They should be able to lead and motivate a team, make data-driven decisions, and ensure compliance with all relevant regulations.

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