Key Responsibilities:

Strategic Planning & Goal Setting

Define and set short-, medium-, and long-term objectives for the Community Management Department, aligned with the developer’s vision.

Develop comprehensive plans and timeframes to achieve these objectives.

Ensure financial allocations are effectively considered in all planning stages.

Operational Structure & Execution

Design and implement the organizational structure of the Community Management Department, clearly defining roles and responsibilities.

Recruit and assign qualified professionals to each function.

Establish internal regulations and community rules, with the authority and capability to enforce them.

Leverage and develop digital tools (ERP systems and mobile applications) to support operations and resident engagement.

Service Excellence

Ensure high-quality services are delivered to residents:

On time

At optimal cost

With an emphasis on value, customer satisfaction, and departmental profitability

Departmental Goals

Achieve high customer satisfaction ratings.

Build a robust, capable team with a strong second line of leadership across all functions.

Implement continuous training programs to enhance staff efficiency and service quality.

Strengthen and enhance the developer’s brand image through excellence in community management, as a key marketing asset.

Proven track record in managing large-scale communities or compounds.

Strong leadership and organizational development capabilities.

Deep understanding of customer experience management and digital transformation.

Proficiency in ERP systems and community mobile applications.

Strategic thinker with a results-driven mindset.