Technical Support Officer
Nasr City, CairoPosted 6 months ago44Applicants for4 open positions
- 41Viewed
- 6In Consideration
- 7Not Selected
Job Details
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Job Description
Job Description: •
- Operational Support: Execute all operational processes required for client support, record data in CRM for both new and existing clients and develop and implement work plans for new projects. •
- Customer Queries and Complaints: Respond to customer inquiries and complaints according to internal regulations. •
- Maintenance and Support Contracts: Perform tasks related to maintenance and support contracts as assigned by the direct manager. •
- Customer Call Management: Schedule and log customer calls, follow operational procedures, and extract periodic reports for clients using CRM.
Job Requirements
- Strong understanding of POS and Accounting systems and operational procedures.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Fluent in Arabic and English.
- Competencies:
- Technical:
- Proficient in POS systems and data management.
- Experience with operational processes in technical support.
- Personal:
- Excellent communication skills.
- Strong problem-solving abilities.
- Team-oriented mindset.
- Ability to work independently.
