Customer Service Administrator
Transcom -
Smart Village, Giza
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Job Description
- As an English Customer Service Representative, you will serve as the first point of contact for our customers, delivering exceptional service and support in a professional and timely manner.
- Your primary responsibility will be to handle customer inquiries and resolve issues related to products or services, ensuring a smooth and positive experience.
- This role requires excellent communication skills, a customer-centric attitude, and the ability to work effectively in a fast-paced environment.
- You will interact with customers via phone, email, and live chat, providing accurate information, troubleshooting issues, and following up to ensure complete satisfaction.
- You’ll also collaborate closely with internal teams to escalate and resolve more complex cases when necessary.
Job Requirements
Skills
- Fluent in written and spoken English.
- Previous customer service experience is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with customer service software and tools is a plus.
- Ability to work in a fast-paced environment and handle multiple tasks.
