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Job Description
- Handle customer inquiries via phone, email, and in person.
- Provide accurate information about services, memberships, and procedures.
- Resolve complaints promptly and professionally.
- Coordinate with other departments to ensure customer satisfaction.
- Maintain updated records of interactions and feedback.
- Support membership renewal and onboarding processes.
Job Requirements
- 1–3 years of experience in a customer-facing role (preferably in clubs or service sectors).
- Excellent communication and problem-solving skills.
- Proficiency in MS Office and basic data entry systems.
- Customer-oriented with a friendly and professional attitude.
- Ability to work under pressure and handle multiple tasks.
- Flexibility to work shifts, weekends, and holidays if required.
- Good command of English is a plus.
