Customer Service Coordinator
Nasr City, Cairo
Customer Service Coordinator
Nasr City, Cairoposted 21 days ago34Applicants for6 open positions
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Job Details
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Job Description
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly and professionally.
- Coordinate with internal teams to ensure client requests and service requirements are met efficiently.
- Monitor and track customer service interactions, maintaining accurate records and documentation.
- Facilitate smooth communication between hotel partners and clients to ensure high satisfaction levels.
- Assist in developing and implementing customer service policies and procedures to enhance service delivery.
- Identify recurring issues and collaborate with relevant departments to implement effective solutions.
- Support the onboarding process for new clients, ensuring a seamless transition and positive initial experience.
- Prepare and deliver regular reports on customer service metrics and feedback to management.
- Participate in training sessions to stay updated on hospitality industry best practices and company offerings.
- Contribute to a positive and collaborative team environment, supporting colleagues as needed.
Job Requirements
- 1-2 years of experience in customer service, hospitality, or a related field.
- Excellent verbal and written communication skills in both English and Arabic.
- Strong organizational and time-management abilities.
- Demonstrated problem-solving skills and attention to detail.
- Ability to work effectively in a fast-paced, office-based environment.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Ability to handle sensitive information with discretion and professionalism.
- Strong interpersonal skills and the ability to build rapport with diverse clients.
- Willingness to participate in ongoing training and professional development.
