IT Specialist
Obour City, Cairo
IT Specialist
Obour City, CairoPosted 2 months ago233Applicants for2 open positions
- 54Viewed
- 10In Consideration
- 0Not Selected
Job Details
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Job Description
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Track computer system issues through to resolution, within agreed time limits.
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
- Provide prompt and accurate feedback to customers.
- Refer to internal database or external resources to provide accurate tech solutions.
- Ensure all issues are properly logged.
- Prioritize and manage several open issues at one time.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
- Technical Support.
- Maintenance and Installation.
Job Requirements
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- MCSE
- Camera Installation
