It Service Desk Specialist
Erada -
Maadi, Cairo
Job Details
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Job Description
Job Description
Key Responsibilities:
- Provided the first tier of support and troubleshooting.
- Dealing with incoming issues day to day in a professional manner over the Ticketing system, Email & phone calls
- Follow up on the Implementation and Modification processes of the IT system
- Advise, and train users on appropriate action and how to use different types of systems.
- Responding on time to IT service issues and requests.
- Follow up with users daily to make sure their computer systems are functioning properly.
- Acting as a vocal point between the users and the concerned teams internal the IT departments.
- Install, configure, troubleshoot, diagnose, and resolve problems in all OS Systems (Windows, Linux, Android), Computer Applications, Tablets, Multifunction Printers, Camera,
- VOIP IP Phones, and Networks.
- Solid knowledge of remote applications (TeamViewer, Any Desk, etc.).
- knowledge of EDR, MDM, Antivirus, Backup, Maintenance, and Recovery data Applications (Acronis, CloneZilla, Hiren's Boot CD PE).
- Working in teamwork and Sharing knowledge with team colleagues
Job Requirements
Job Requirements
Qualifications & Technical Aspects:
- Bachelor's degree in information technology, Computer Science, or relevant degree.
- 2 to 4 years of experience in the IT Field.
- Ability to handle daily issues related to IT Infrastructure.
- Have good communication skills.
- ITIL Foundation is a plus.
- Basics Knowledge in A+, N+, CCNA, MCSA.
- Basics Knowledge in FortiGate FW and AP.
- Hands-on experience in Mobile Device Management Tools.
- Knowledge of Linux Environment Especially “Ubuntu OS”.
- Ability to deal with “laptops, Tablets, Multifunction Printers, cameras, Email systems, VOIP IP Phones”.
- A good English Speaker is a must.
