Customer Service Agent - English
Maadi, Cairo
Customer Service Agent - English
Maadi, CairoPosted 2 days ago30Applicants for50 open positions
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Job Details
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Job Description
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Job Requirements
- Minimum 6 months of experience in Customer Service.
- English proficiency at B2 level or higher.
- Flexibility to work in 24/7 rotating shifts.
- Ability to work on-site at Maadi Technology Park.
- Immediate joiners preferred.
- No transportation provided, but a transportation allowance will be provided.
Shift Details:*
- 9-hour shifts (8 working hours + 1 break).
- 5 working days with 2 days off per week.
- International Semi-Voice Process.
- Salary: 19000 EGP/month (Gross).
- Joining Date : - 09/05/2025
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