We are seeking a dedicated Customer Service Representative to join our growing Egyptian fashion e-commerce brand. You will be the voice of our brand, assisting customers via phone, social media, and chat to ensure a smooth, friendly, and professional shopping experience.

Key Responsibilities:

• Respond promptly to customer inquiries via WhatsApp, Instagram, email, and phone.
• Resolve product or order-related issues professionally and efficiently
• Track and update customers on their order status
• Coordinate with operations and logistics to ensure timely delivery
• Handle exchange/return requests according to company policy
• Maintain accurate records of customer interactions and feedback
• Contribute to improving customer satisfaction and loyalty.
• Follow scripts and templates while offering personalized solutions.