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Job Description
- Provide guidance and consultancy to individuals and families seeking residency and/ or citizenship of a country
- Applying legal knowledge in immigration laws in assessing the client`s eligibility to apply and advise on their most suitable options
- Handles (Leads) inquiries received online, through phone calls or walk-ins.
- Performs several points’ assessments for potential clients seeking to apply as skilled workers and advise on their eligibility to apply.
- Attends meetings with interested/ eligible clients (inside or outside the office), explaining the assessment, procedure, time frame, related costs and Reach Immigration services.
- Provides international consultancy to clients residing outside of Egypt, through phone calls, emails, and other communication applications.
- Handing signing clients to their immigration expert after explaining the client`s case to them, including their points assessment, personal information, and any other notes or special arrangements regarding the case.
- Attends and Participates in new and old programs training and any immigration-related subjects.
- Handles his/her signed clients` complaints and any program/expert-related issues.
- Participates in immigration-related events, seminars, conferences and workshops.
- Assists with the development of new programs if requested from the upper management.
- Handling any extra duties assigned by the top management.
Job Requirements
- University degree
- At least 2 to 4 years of working experience in the immigration field. Regional experience will be advantageous.
- Strong written/verbal communication and interpersonal skills
- Strong ability to think on your feet
- Team player who is able to develop strong working relationships with team members and gain their confidence through displaying professionalism and efficiency in all communications
- Complete tasks within agreed time-frames and in line with expectations; capable of managing a high number of tasks simultaneously, and setting priorities accordingly; ability to meet various deadlines
- Maintains confidentiality
- Able to act under instruction with limited supervision
- A high degree of precision
- Demonstrates initiative in resolving client problems and escalations
- Demonstrates an understanding of the firm’s service ethics and executes their role with a respect for firm values which include: a business orientation, agility, innovation, and confidentiality