Assistant General Manager - Cairo Festival City Mall | AFGRE | Egypt

Al-Futtaim - Cairo

569 people have clicked
Experience Needed:
5 to 7 years
Career Level:
Job Type:
Full Time
Arabic, English
1 open position
About the Job


Responsible for the efficient and best in class Customer Experience Delivery, Tenant Relations and Project Management for the mall, with emphasis on quality service standards, efficient management and safety for all stakeholders. To be key point of contact with Development Team, liaising between Mall and Projects work through multi-million dirham expansion. To act as In-charge in absence of General Manager in all respects.


Development Program Coordination:

Management of planned, reactive and incidental works delivery for safety, traffic, housekeeping, waste management and pest control, customer experience, tenant relations. Responsible for coordinating mall operating requirements over the duration of the current expansion project; Responsible for communicating project timelines to all relevant team members.

Proactive Energy Management:

Drive Centre Sustainability Program, in conjunction with relevant stakeholders, including energy conservation, waste management initiatives

Asset Management/ Capital Expenditure

Indirectly negotiates and recommends procurement of capital assets aligned to the budget ensuring new assets being brought into operations are entered onto pre-planned maintenance program and subject to QA procedures

Mall Marketing and Speciality Leasing events (Indirect involvement)

Review Speciality leasing concepts in conjunction with the speciality leasing manager in terms of mall operation.

Review execution of marketing activities in and outside the asset as per operation guidelines.


Co-ordination with Local Authorities: Coordinate with Police, Civil Defense, and Municipality & City management for site wide requirement.

Coordination with Development: Coordinate closely with development through the mall redevelopment with a focus on customer service, safety and flexibility to deliver the redevelopment in an operating mall. Ensure operating procedures in place through a redevelopment,

Coordination with Tenants: Responsible for the coordination and communication with tenants with respect to operational requirements; sales performance issues; job request procedures

Co Ordination with Tenants (Retail Fitouts): liaise closely with AFGRE retail delivery team for the proactive and safe delivery and exits of retailers

Standard of Tenants Premises:

Responsible for safety checks on all electrical boards, installations and firefighting systems.

Customer Service

Overall accountability for developing a holistic Customer Experience Programme, working directly with Customer Service, Operations, Security, and Marketing Departments


Prepare routine and ad hoc reports, with the objective of keeping the management informed about all issues relating to operations of mall and taking necessary action thereof. Prepare monthly financial analysis for operations for the Retail Operation monthly report.

Staff Management:

Responsibility for management of the staff recruitment, selection, training/ development and succession planning.

Duty Management:

Responsible for the organisation & implementation of Duty management.


Comply with and use of organisational procedures and policies governing Operations and Customer service procurement in strict accordance with the DOA limits.

Job Requirements

Minimum Qualifications and Knowledge:

  • University Graduate in any discipline preferred Bilingual (English and Arabic speaking skills desirable)

Minimum Experience:

  • 5-7 years relevant experience in a shopping mall/hotel especially with back ground in project management, customer service and authority relationships.
  • Direct involvement in leasing or specialty leasing an asset.

Behavioural Competencies:

  • Teamwork across multiple disciplines and levels of management
  • Effective leader, communicator and trainer
  • Professional Knowledge
  • Conflict management
  • Organisational understanding to drive desired outcomes.
  • Personal Leadership
About this Company

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles.

Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the... (More)

See all Careers and Jobs at Al-Futtaim