Client Relationship Manager

Life Coaching Egypt - New Cairo, Cairo

62
Applicants for
1 open position
27
Seen
8
Shortlisted
3
Rejected
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Work From Home
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
1 open position
About the Job

Main role purpose of the Customer Relationship Manager will be to build and maintain long-term relationships with LCE current and future customers to ensure having happy and loyal customers. Handle their inquiries and requests in a timely manner with a high level of quality

Customer Relationship Manager Duties

Customers communication channels management

  • Answer all current and potential customers calls, emails, web chat in a timely manner and provide details response for different LCE programs, Coaching service, Workshops, Certifications, Coaching awareness and Corporate training.
  • Conduct the needed follow up to ensure a high level of customer satisfaction
  • Handle all customers complaints and ensure solving all complaints with a high level of customer satisfaction
  • Send mass emails with our new activities and workshops to our database.
  • Handle LCE facebook activities ( page, group) response to all messages with high quality within the agreed service level
  • Ensure that LCE pages are always updated with new programs and activities

Customers database

  • Create and maintain a client’s database for all people who contact us (Calls, Emails, Facebook, Chat, WhatsApp) with the following filters: (Interests, Age, Location, Method of communication, Date of communication)
  • Create a database with Frequently Asked Questions (FAQ) and report it monthly to be addressed at our FAQ section.
  • Create an answer database with helpful links, flyers, and videos to best answer our clients’ needs.
  • Provide regular analysis based on the customers' database

Reporting:

  • Prepare the need Weekly and monthly Reports and business performance
Job Requirements

Customer Relationship Manager Skills and Qualifications

  • Customer oriented
  • Communication skills
  • Negotiation skills
  • Problem-solving skills
  • Multitasking person
  • Ability to work under stress
  • Computer skills proficiency – Microsoft Word, Excel, PowerPoint, Outlook and website.
  • Data Reporting and analysis
  • English language (writing and speaking)
About this Company

Life Coaching Egypt (LCE) was founded in 2009, with the vision of empowering people through self-knowledge to become the best versions of themselves as individuals and communities.

LCE combines the art of coaching with the science of psychology that tap into the... (More)

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