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Technical Support Officer

Zewail City
Giza, Egypt

Technical Support Officer

Giza, EgyptPosted 2 months ago
96Applicants for1 open position
  • 83Viewed
  • 10In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Manage the LMS via tracking the reports received from the Power Campus, creating course modules, and assigning professors and students on Google Classroom using Google apps script.
  • Support operations in the LMS, including account provisioning, access, and user permissions.
  • Support users who have software-related queries in the LMS.
  • Regularly compile, review, and process course enrollment data for students and faculty.
  • Configure an LMS to support online, hybrid, and blended learning experiences.
  • Analyze support case data to identify and prioritize root problems.
  • Test and experiment with new features in the LMS.
  • Create documentation for new features and updates.
  • Work directly with students to resolve technical issues related to the LMS.
  • Onboard new members to join ZC, using PowerShell and Google apps scripts such as staff, faculty, teaching assistants, research assistants, adjunct faculty, etc.
  • Provide help desk support to students and faculty members.

Job Requirements

  • University degree, preferably with a technical background.
  • Fluency in English.
  • A minimum of 2 years of technical experience in learning management systems in general. Specific experience with Google Workspace and Apps Script is preferred.
  • Experience working with faculty and students.
  • Practical experience in software development and application scripts.
  • Computer skills, including Google Workspace and Microsoft Office Suite.
  • Skilled in analyzing and troubleshooting software and hardware user problems.
  • Skilled in communicating technical information to non-technical end-users.
  • Eager to learn and apply new technologies.
  • Ability to train others to use specialized software.
  • Good organizational and time-management skills.
  • Strong interpersonal skills and the ability to work in teams.
  • Excellent attention to detail.
  • Problem-solving mindset.
  • Good communication skills.



  • Deadline for application: Wednesday, 18th Jan2023 (Midnight Cairo Time). Kindly note that applications shall be reviewed on a rolling basis

Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted, Zewail City of Science, Technology & Innovation is an equal-opportunity employer.

We thank all individuals who have expressed interest in working at  Zewail City of Science, Technology & Innovation

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