Assistant Commercial Director

Main Job Duties:

• Supervise the activities of sales representatives and team in order to meet sales target
• Address issues bordering on pricing, delivery of goods/services, and resolution of customer complaints
• Oversee the stocking and inventory of goods to ensure timely supply of order
• Ensure the welfare of employees, and that their concerns are noted and addressed
• Maintain an updated knowledge of company’s goals, vision, and values to ensure appropriate prioritizing
• Collaborate with sales management to plan and develop effective sales strategies and to also set goals and targets
• Perform administrative tasks of transaction recording, filing, and inventory
• Maintain contact with clients in order to create a good working relationship that fosters increased sales and customer base
• Assist sales director in the planning and organization of periodic sales meetings
• Monitor the performance of sales staff to spot work areas that require improvement
• Recommend and implement training programs for sales reps and team to improve their work efficiency
• Display and explain company products/services to potential clients to influence purchase
• Ensure adherence to the work policies, ethics and regulations of a firm.
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed