Job Role:

• We are seeking an experienced and detail-oriented Senior Operations Specialist to oversee
  day-to-day travel operations and ensure seamless service delivery across our travel products.
  The ideal candidate will manage complex itineraries, handle vendor coordination, resolve
  escalations, and support the operations team with best practices to maintain high service
  standards and customer satisfaction.

Job Description:

• Manage and oversee the fulfillment of bookings including hotels, transfers, tours, and
  other services.
• Coordinate with suppliers, agents, and internal departments to ensure accurate and
  timely service delivery.
• Supervise junior team members and assist in training or onboarding new staff.
• Resolve complex or escalated issues from clients, suppliers, or partners efficiently and
  professionally.
• Monitor operations KPIs (e.g., confirmation turnaround, service quality, complaint
  resolution).
• Assist in process improvements to increase operational efficiency and reduce service
  errors.
• Conduct pre-departure checks and quality control for high-value or complex itineraries.
• Support emergency response protocols, including after-hours assistance if required
• Collaborate with the product and contracting teams on supplier performance and quality
  issues.