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Job Description
- We're seeking a highly organized and meticulous Operations Executive to oversee all aspects of our travel agency's B2B and B2C operations.
- If you have a solid background in hotel operations and are adept at ensuring smooth guest experiences, we encourage you to apply.
- Track new confirmed bookings, precisely update systems, and obtain timely hotel confirmation numbers directly from providers and hotels.
- Maintain strong communication with suppliers and hoteliers, professionally addressing inquiries and concerns from guests and agents.
- Work with our business partners and the sales team on guest arrivals and departures, manage special requests, changes, and cancellations, and promptly respond to inquiries from business partners.
- Ensure all tasks are completed accurately and on time, aligning with booked hotels, and proactively resolve unexpected issues.
- Make sound decisions regarding alternative accommodations for affected bookings, stop-sales, or relocations, coordinating with internal departments, providers, and hotels to efficiently resolve customer issues and manage on-site concerns according to the company SLA.
Job Requirements
- From 2 to 4 Years of experience
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