Sales Operations Assistant Manager
Minlo -
Nasr City, CairoPosted 5 months ago57Applicants for1 open position
- 3Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Handle escalated customer complaints and inquires
- Ensure timely resolution of customer issues to maintain satisfaction
- Develop and implement strategies to enhance the overall customer experience
- Lead and train the aftersales team to improve performance
- Allocates team tasks
- Oversee repair in & out warranty
- Monitor service schedules to ensure efficiency and timely delivery
- Maintain strong relationships with third party
- Analyze feedback from customers and team members
- Implement new tools to enhance service quality
- Track after-sales performance, metrics and prepare reports for management
- Monitor customer satisfaction rating and work to improve them
- Ensure availability of spare parts to minimize delays
- Manage the after-sales section Budget
- Coordinate with other departments to align strategies
Job Requirements
- Education preferred: High Degree
- Min Years of experience: 7
- Max Years of experience: 10
- Training / Certificate preferred: SDA Service operation is a must
- Computer Skills (Excellent / Good / Fair / Other Knowledge)
- English Language Required (Fluent / Good / Fair)
Soft Skills / Other abilities: Communication skills , customer orientation , team management , problem solving
