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Senior Operations Specialist

Cultiv
Heliopolis, Cairo

Senior Operations Specialist

Cultiv
Heliopolis, Cairo
Posted 16 days ago
38Applicants for1 open position
  • 37Viewed
  • 1In Consideration
  • 36Not Selected

Job Details

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Job Description

Cultiv is searching for a driven and customer-focused Senior Travel Advisor to join our team, supporting a leading Saudi travel agency. In this role, you'll leverage your travel expertise and exceptional interpersonal skills to craft dream vacations for our clients.

Responsibilities:

  • Handling customer requests email/calls.
    • Offline Quotations “Hotels, Flights, Transfers, Sightseeing, Car rental, Trains, Cruises, etc.”
    • Tailor Made Packages
    • Amendment requests
    • Cancellations & waiver requests
    • Relocations
    • Special requests
    • MICE bookings
    • Making on behalf online bookings, amendments, cancellations, waivers, etc.…
    • Report offline confirmed services on the system.
    • Reconciling online bookings/Reviewer of errors
    • Inbound and Outbound calls to customers and suppliers.
  • Selling transportations, accommodations, insurance and other travel services.
  • Cooperating with clients to determine their needs and advising them appropriate destinations, modes of transportations, travel dates, costs and accommodations.
  • Providing relevant information, brochures and publications.
  • Book transportation, make hotel reservations and collect payment/fees.
  • Deal with occurring travel problems, complaints or refunds.
  • Enhance customer knowledge about the destinations.
  • Professional writing for reports, letters, emails, and other communications in English and Arabic.
  • Work is usually 5 days a week (shift-based), but urgent matters may need to be handled 24/7 in exceptional circumstances.

Job Requirements

  • Travel agency experience ( B2B ) 3 years+.
  • 2 years+ Call Center Experience, 
  • Strong knowledge about the main attraction places in the countries
  • Ability to meet the targets and the deadlines.
  • Customer-oriented approach, Clean and professional appearance.
  • Exceptional communication, presentation skills, strong sales skills and Cool tempered.
  • B1 / B1+ English profile.
  • Email Writing  30 WPM / 95% accuracy
  • Excellent use of computer system / excel knowledge is preferred

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