Operations Specialist / Senior O...
Job Details
Skills And Tools:
Job Description
Operations Specialist / Senior Operations Specialist (Class Mentor)
Responsibilities:
Improve service processes and content to enhance user satisfaction.
Identify service gaps and implement solutions to optimize the user experience.
Develop and refine SOPs and strategies related to class consumption.
Analyze class usage data and drive continuous improvements.
Collaborate with cross-functional teams to achieve business goals.
Support key initiatives including training and project execution.
Analyze operational data to support decision-making and identify inefficiencies.
Coordinate with product, tech, and marketing teams for smooth operations.
Manage internal and external resources to improve operational efficiency.
Job Requirements
Requirements:
Bachelor’s degree in Business, Operations, Data Analytics, or related field.
Proficient in Excel, SPSS, or other data tools.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication and teamwork abilities.
Fluent in English (written and reading); Chinese proficiency is a plus.