IT Help Desk
Smart Village, Giza
IT Help Desk
Smart Village, GizaPosted 24 days ago315Applicants for1 open position
- 304Viewed
- 28In Consideration
- 276Not Selected
Job Details
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Job Description
- Provide first-level support to end-users for hardware, software, and network issues.
- Troubleshoot and resolve technical problems via phone, email, or in-person.
- Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary.
- Perform routine maintenance tasks such as software updates and system monitoring.
- Communicate effectively with users to understand their needs and provide appropriate solutions.
- Install, configure, and maintain computer printers and resolve related issues to any other device.
- Manage attendance devices and surveillance cameras (CCTV and IP).
- Responsible for monthly periodic maintenance for all PC, Printers, AP, Cam and Racks . Also keep the IT app to be up to date with the latest HW status and configuration per user per branch
- Follow up with ISP for Network connectivity for all our sites to ensure network availability on 24/7 basis.
- Perform installation, configuration, and troubleshooting of Hardware, Software, and LAN / WAN infrastructure.
- Establish routine tasks to clean and update systems related to end user machines.
- Keep an updated copy of all data in the archive.
- Prioritize and manage several open issues at one time.
- Identify and suggest possible improvements on procedures
Job Requirements
- Bachelor’s degree in computer science, information technology or relevant field.
- 1 to 3 years of experience in an IT Helpdesk role.
- Good understanding of Windows Server, and Firewall fundamentals
- Basics Knowledge in A+, N+, CCNA, MCSA, AZ-800, AZ-801.
- Strong knowledge of operating systems, hardware, and software applications.
- Understanding of computer hardware components and peripherals.
- Familiarity with various cloud platforms.
- Experience with Microsoft tools, active directory, DCHP, DNS, office 365.
- Excellent troubleshooting skills and attention to detail.
- Basic understanding of networking concepts.
- Strong communication, problem-Solving & time management skills
