IT Help Desk

Izam, inc. -
Smart Village, Giza

Izam, inc. -
Smart Village, GizaPosted 4 days ago

139Applicants for1 open position

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Provide first-level support to end-users for hardware, software, and network issues.
Troubleshoot and resolve technical problems via phone, email, or in-person.
Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary.
Perform routine maintenance tasks such as software updates and system monitoring.
Communicate effectively with users to understand their needs and provide appropriate solutions.
Install, configure, and maintain computer printers and resolve related issues to any other device.
Manage attendance devices and surveillance cameras (CCTV and IP).
Responsible for monthly periodic maintenance for all PC, Printers, AP, Cam and Racks . Also keep the IT app to be up to date with the latest HW status and configuration per user per branch
Follow up with ISP for Network connectivity for all our sites to ensure network availability on 24/7 basis.
Perform installation, configuration, and troubleshooting of Hardware, Software, and LAN / WAN infrastructure.
Establish routine tasks to clean and update systems related to end user machines.
Keep an updated copy of all data in the archive.
Prioritize and manage several open issues at one time.
Identify and suggest possible improvements on procedures

Bachelor’s degree in computer science, information technology or relevant field.
1 to 3 years of experience in an IT Helpdesk role.
Good understanding of Windows Server, and Firewall fundamentals
Basics Knowledge in A+, N+, CCNA, MCSA, AZ-800, AZ-801.
Strong knowledge of operating systems, hardware, and software applications.
Understanding of computer hardware components and peripherals.
Familiarity with various cloud platforms.
Experience with Microsoft tools, active directory, DCHP, DNS, office 365.
Excellent troubleshooting skills and attention to detail.
Basic understanding of networking concepts.
Strong communication, problem-Solving & time management skills