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Customer Service Engineer

Tline
Maadi, Cairo

Customer Service Engineer

Tline
Maadi, Cairo
Posted 20 days ago
43Applicants for1 open position
  • 35Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

Position Overview:

The Architected Customer Service Specialist is responsible for designing, implementing, and optimizing customer service processes and systems to ensure an efficient and seamless experience for our customers. This role requires a combination of strategic thinking, technical expertise, and strong interpersonal skills to architect solutions that meet the evolving needs of our customers and business objectives.

Duties and responsibilities:

  • Collaborate with cross-functional teams to understand customer service requirements and identify opportunities for improvement.
  • Design and develop customer service processes, workflows, and systems, leveraging best practices and technology solutions.
  • Implement and configure customer service platforms, such as CRM software, ticketing systems, chatbots, and knowledge bases.
  • Analyze customer service metrics and feedback to identify trends, insights, and areas for optimization.
  • Develop and deliver training programs for customer service teams to ensure proficiency with new processes and systems.
  • Partner with IT and other stakeholders to integrate customer service solutions with existing systems and infrastructure.
  • Stay informed about industry trends, emerging technologies, and best practices in customer service architecture.
  • Continuously monitor and refine customer service processes and systems to drive efficiency, productivity, and customer satisfaction.
  • Provide technical support and guidance to customer service teams as needed.
  • Act as a liaison between customer service and other departments to facilitate communication and collaboration.

Job Requirements

Qualifications

  • Bachelor's degree in Architecture 
  • Proven experience in customer service management, process improvement, and system implementation.
  • Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and levels of the organization.

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