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Customer Success Manager

Centro CDX
6th of October, Giza

Customer Success Manager

6th of October, GizaPosted 11 days ago
10Applicants for1 open position
  • 6Viewed
  • 4In Consideration
  • 1Not Selected

Job Details

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Job Description

Job Purpose:
Managing specific customers or groups of customers’ end-to-end operations and supporting the overall customer experience. ​

Job Responsibilities:

  • Handling the E2E operation for the customer starting from the onboarding till the month-end invoicing and KPI’s reporting:​
  • Onboarding:​
  • Handle the onboarding process upon operation implementation, including master data creation, platform orientation, SLA and operational metrics alignment, etc. ​
  • Inventory Management: ​
  • Including the inbound, outbound, and inventory reconciliation activities. ​
  • Order Fulfillment: ​
  • Ensuring orders are being fulfilled accurately and on time. ​
  • Order Delivery:​
  • Ensuring orders are delivered on time and COD transfer is processed as per agreed SLA.​
  • Handling customers' returns and rejections.​
  • Billing & KPI’s Reporting: ​
  • Issuing the monthly invoices as per commercial agreement.​
  • Reporting the customer(s)’ KPI’s and analysis. ​


 

Job Requirements

Work Location: 6th of October City

Requirements:

  • Bachelor degree ​
  • 3-6 years of experience​
  • Team player ​
  • Customer handling experience ​
  • Strategic influencing  ​

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