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Job Description
- Oversee daily store operations, ensuring compliance with procedures and safety standards.
- Manage inventory, including receiving, stocking, and tracking levels to prevent stockouts.
- Proactively contact clients to ensure timely and high-quality delivery of goods.
- Follow up with clients to ensure their satisfaction and address any concerns.
- Schedule and coordinate preventative maintenance for devices sold.
- Monitor oil consumption for devices and advise clients on necessary replacements.
- Assist with scheduling and training of store staff.
- Handle customer inquiries and resolve any issues promptly and professionally.
- Prepare reports and analyze data to identify areas for improvement.
- Maintain a positive and welcoming atmosphere for customers and staff.
Job Requirements
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
