1. Product Management:
   • Assist in the creation, updating, and maintenance of product listings, including descriptions, images, pricing, and inventory levels.
   • Monitor and manage stock levels, ensuring timely restocking of popular items and removal of discontinued products.
   • Collaborate with the brands team to ensure product information is accurate and up-to-date.
2. Order Processing:
   • Process customer orders accurately and efficiently, ensuring timely fulfillment and shipping.
   • Coordinate with the warehouse and logistics teams to track and manage shipments, resolving any issues that may arise.
   • Handle returns, exchanges, and refunds in accordance with company policies.
3. Customer Support:
   • Provide exceptional customer service.
   • Address and resolve Channels inquiries, complaints, and issues in a professional and timely manner.
   • Gather and analyze customer feedback to identify areas for improvement and enhance the overall customer experience.

Other Responsibilities:

• Handle monthly statistics collected from the different channels.
• Collect information to draw important insights and improve business.
• In charge of Local Production Items including timely fulfillment, shipping and stock levels. 
• In charge of local purchases.