Customer Service Specialist
New Cairo, CairoPosted 4 months ago108Applicants for2 open positions
- 40Viewed
- 17In Consideration
- 22Not Selected
Job Details
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Job Description
Key Responsibilities:
- Handle Customer Inquiries: Provide timely and accurate responses to customer inquiries through phone, email, or other communication channels.
- Customer Satisfaction: Ensure customers are satisfied with services and products by providing helpful and friendly assistance.
- Phone Etiquette: Maintain professional and courteous phone etiquette, addressing customer concerns promptly and politely.
- Problem-Solving: Effectively address and resolve customer complaints or concerns in a professional manner.
- Multitasking: Manage multiple tasks and prioritize customer service inquiries to ensure the efficient handling of all issues.
- Customer Experience: Deliver a positive experience with each customer interaction, fostering trust and satisfaction.
Job Requirements
- Customer Support, Satisfaction, and Service Skills: Strong ability to offer top-quality customer support and ensure customer satisfaction.
- Phone Etiquette & Customer Experience Skills: Maintain excellent phone manners while addressing customer issues effectively.
- Interpersonal & Communication Skills: Ability to communicate clearly and effectively with customers in both English and Arabic.
- Junior (JR) Experience: This role is suitable for individuals with 0-3 years of experience in customer service or similar fields.
- Multitasking & Prioritization Skills: Ability to handle multiple tasks and inquiries at once while managing priorities efficiently.
- Problem-Solving: Demonstrate strong problem-solving skills when addressing customer issues.
- Experience: Experience in a customer-facing role is an advantage but not required for entry-level candidates.
- Languages: Fluency in both English and Arabic (written and spoken) is required.
