Respond to customer inquiries on different SM platforms
- Follow up on pending cases and provide daily updates to the supervisor  
- Handle bookings, orders, subscriptions etc. and ensure customers receive accurate support and information  
- Prepare and submit daily reports to the management  
- Introduce the company’s services to new customers and answer all related questions  
- Provide after-service support and ensure client satisfaction  
- Work closely with the team and share all relevant updates and information  
- Escalate urgent issues to the appropriate department  
- Assist in improving the support process and identifying common issues or FAQs  
- Keep customer data and communications organized and up to date  
- Participate in team meetings and contribute to continuous improvement  
- Maintain a professional tone and brand voice across all communications