Customer Success Manager
Dubai, United Arab Emirates
Customer Success Manager
Dubai, United Arab Emiratesposted 19 hours ago1 open position
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Job Description
About Us
We’re a fast-scaling, founder-led company helping law firms grow with offshore legal talent.
We’re lean, driven, and obsessed with excellence—and we’re building something special.
Our team is global, but our culture is close-knit, high-trust, and fast-paced.
The Role
We’re hiring a Client Success Manager to own the post-sale client journey—from onboarding to results.
Your job is simple: make sure our clients succeed.
You’ll be the primary point of contact for law firm leaders, guiding them through onboarding, solving problems, managing expectations, and ensuring they get real, measurable value from our services.
This is not a reactive support role—it’s a proactive leadership role.
You’ll be managing relationships, influencing outcomes, and driving long-term retention and expansion.
You’ll also work closely with our internal team to surface issues, improve processes, and increase client satisfaction across the board.
If you’re confident with clients, strong on follow-through, and obsessed with delivering results—you’ll thrive here.
What You’ll Do
Own the full client lifecycle from onboarding through ongoing support
Build strong relationships with law firm decision-makers
Drive usage, engagement, and satisfaction through proactive outreach
Identify client goals and ensure our services are aligned to hit them
Solve problems quickly and creatively
Monitor account health and retention risk—act before issues escalate
Communicate client feedback internally to drive service and product improvements
Collaborate cross-functionally with recruiting, operations, and leadership
Look for opportunities to expand client value and increase account growth
You’ll Thrive Here If You…
Are confident, friendly, and professional with clients
Know how to manage expectations and deliver tough messages with grace
Are solutions-focused and love removing roadblocks
Take complete ownership of outcomes—not just tasks
Have strong organizational habits and follow-through
Are proactive and emotionally intelligent
Think in terms of ROI and client outcomes
Love fast-paced, high-growth environments
Are tech-savvy and comfortable using tools like Slack, CRMs, trackers, etc.
This Isn’t for You If…
You shy away from responsibility or ambiguity
You struggle with follow-up or time management
You don’t enjoy client-facing work or managing expectations
You’re uncomfortable holding others accountable—clients or team
You need constant direction or hand-holding
What We Offer
A high-impact, relationship-driven role
Full ownership of your client accounts
Close collaboration with company leadership
Flexible remote work
Competitive compensation
Paid time off
Health & wellness stipend
Annual performance-based bonus opportunities
Ongoing training and career development
How to Apply
Start by filling out this job application: https://wkf.ms/3Egsrq6
We’re a fast-scaling, founder-led company helping law firms grow with offshore legal talent.
We’re lean, driven, and obsessed with excellence—and we’re building something special.
Our team is global, but our culture is close-knit, high-trust, and fast-paced.
The Role
We’re hiring a Client Success Manager to own the post-sale client journey—from onboarding to results.
Your job is simple: make sure our clients succeed.
You’ll be the primary point of contact for law firm leaders, guiding them through onboarding, solving problems, managing expectations, and ensuring they get real, measurable value from our services.
This is not a reactive support role—it’s a proactive leadership role.
You’ll be managing relationships, influencing outcomes, and driving long-term retention and expansion.
You’ll also work closely with our internal team to surface issues, improve processes, and increase client satisfaction across the board.
If you’re confident with clients, strong on follow-through, and obsessed with delivering results—you’ll thrive here.
What You’ll Do
Own the full client lifecycle from onboarding through ongoing support
Build strong relationships with law firm decision-makers
Drive usage, engagement, and satisfaction through proactive outreach
Identify client goals and ensure our services are aligned to hit them
Solve problems quickly and creatively
Monitor account health and retention risk—act before issues escalate
Communicate client feedback internally to drive service and product improvements
Collaborate cross-functionally with recruiting, operations, and leadership
Look for opportunities to expand client value and increase account growth
You’ll Thrive Here If You…
Are confident, friendly, and professional with clients
Know how to manage expectations and deliver tough messages with grace
Are solutions-focused and love removing roadblocks
Take complete ownership of outcomes—not just tasks
Have strong organizational habits and follow-through
Are proactive and emotionally intelligent
Think in terms of ROI and client outcomes
Love fast-paced, high-growth environments
Are tech-savvy and comfortable using tools like Slack, CRMs, trackers, etc.
This Isn’t for You If…
You shy away from responsibility or ambiguity
You struggle with follow-up or time management
You don’t enjoy client-facing work or managing expectations
You’re uncomfortable holding others accountable—clients or team
You need constant direction or hand-holding
What We Offer
A high-impact, relationship-driven role
Full ownership of your client accounts
Close collaboration with company leadership
Flexible remote work
Competitive compensation
Paid time off
Health & wellness stipend
Annual performance-based bonus opportunities
Ongoing training and career development
How to Apply
Start by filling out this job application: https://wkf.ms/3Egsrq6
Job Requirements
You prefer to observe rather than engage
You avoid tough conversations or let problems fester
Requirements
3+ years in client success, account management, or related client-facing roles
Strong communication, relationship management, and problem-solving skills
Experience working with professional services or B2B clients preferred
Legal or staffing industry background is a plus, but not required
Experience in fast-paced or remote-first companies is strongly preferred
Track record of driving client retention, satisfaction, and expansion
You avoid tough conversations or let problems fester
Requirements
3+ years in client success, account management, or related client-facing roles
Strong communication, relationship management, and problem-solving skills
Experience working with professional services or B2B clients preferred
Legal or staffing industry background is a plus, but not required
Experience in fast-paced or remote-first companies is strongly preferred
Track record of driving client retention, satisfaction, and expansion
