Operations Delivery Manager

Your ResponsibilitiesThe Operations Delivery Manager will report directly to the Chief Operating Officer, and will be responsible for producing reports, presentations, delivering multiple projects, create new frameworks and streamline current processes within the business and across teams.We are looking for an experienced Operations Delivery Manager professional; someone with experience in facilitating business operations in a corporate setting, with a real solutions-oriented approach to everything they do, someone who is technologically advanced, with analytical thinking, and has the ability to find solutions that are technically driven.The role works closely with the COO across a variety of initiatives, projects, and work-streams, you will thrive on variety and will use your excellent organisation and project delivery management skills to keep initiatives and projects tracked and on track, and your strong communication skills to keep stakeholders updated.Your ResponsibilitiesGather information, produce, and finalise reports, provide insights allowing the COO to make strategic decisions. Communicate effectively with business stakeholders to ensure updates and reports are delivered timely and communicated effectively. Proactively manage and track ongoing projects and initiatives to ensure adherence to timelines as delegated by the COO. Meet with stakeholders to identify project requirements, delivery timelines and budgets whilst working with subject matter experts to develop the end-to-end delivery scope. Manage the project budget alongside finance partners, monitoring expenditure and costs against delivered and realised benefits as the projects progress. Develop project plans based on needs and requirements to guide associates and project teams. Utilising analytical and problem-solving skills while planning, designing, executing, and monitoring every aspect of the project. Understand and work within project management frameworks to organise, update stakeholders, project manage and deliver on relevant projects within agreed deadlines. Be an active advocate for change and to bring your knowledge of best practise in project management to help progress the teams’ continual improvement. Defines project objectives, scope and deliverables that support business and technological goals in collaboration with management, project team and project stakeholders. QualificationsBasic QualificationsAt least 8-10 years of overall experience and a background within the Insurance Broking industryDemonstrable experience leading projects or programmes across all phases of the project lifecycle and an understanding of key project and/or programme delivery methodologiesProven ability to lead cross-functional and cross-discipline teams both directly and through influence. Excellent knowledge and handling of project management methodology and techniquesStrong communicator (written and verbal) with the ability to engage and influence stakeholders across all levels of the organisation including C-SuiteStrong independent thinking and problem-solving skills with a proactive nature and not afraid to challenge as appropriate. Strong project management, time management and analytical skills. Flexible and adaptable with experience of working to tight/changing deadlines. Ability to work as an effective member of a team with an openness to new ways of working and approaches. Ability to manage time, prioritise and ensure that deadlines are met without compromising quality. Ability build and maintain good business relationships with clients, insurers, and associates. Proven problem-solving skills, including the ability to resolve unusual and complex issues and then devise actionable solutions. Preferred QualificationsBackground in management or strategy consultingWell versed with Microsoft suiteWorking knowledge of project management tools such as Microsoft project, Jira, and the likes. Possession of certifications such as PMP, Prince II, or lean six sigma certifications. Experience with analytical tools supporting data evaluation and reporting such as Tableau, Power BI. Knowledge of Macro, and MS Access is a plus.