Core Dispatch Management:

• Oversee and manage the daily dispatch operations, ensuring efficient and timely movement of goods.
• Supervise and coordinate the activities of dispatchers and drivers, ensuring clear communication and effective workflow.
• Monitor and track all active loads, proactively addressing any issues or delays to ensure on-time delivery and customer satisfaction.
• Optimize truck utilization and routing to maximize efficiency, minimize costs (e.g., fuel, deadhead miles), and ensure consistent revenue flow.
• Ensure all load-related data, driver updates, and communications are accurately and promptly recorded in the Transportation Management System (TMS) in real-time.

Strategic Planning and Alignment:

• Align dispatch operations and targets with financial goals set by the CFO to maintain operational profitability and control cost per mile.
• Develop and implement strategies to improve dispatch efficiency, reduce errors, and enhance overall service quality.
• Analyze market trends, industry regulations, and broker behavior to anticipate challenges and develop proactive solutions.
• Develop and implement strategies to remove the company from Do Not Use (DNU) lists and re-establish/strengthen relationships with key brokers and load providers.

Driver and Team Management:

• Manage and optimize driver schedules, including approving and coordinating vacation or time-off requests while ensuring uninterrupted fleet operations.
• Monitor driver performance, identify areas for improvement, and provide coaching and support to underperforming drivers to enhance efficiency, compliance, and customer satisfaction.
• Foster a positive, team-oriented environment within the dispatch department, promoting collaboration, accountability, and high performance.
• Conduct regular team meetings and training sessions to ensure dispatchers are aligned with company expectations, TMS usage standards, customer service goals, and industry best practices.

Communication and Relationship Management:

• Serve as the primary point of contact between brokers, drivers, and dispatchers, facilitating seamless communication and coordination across departments.
• Build and maintain strong relationships with key brokers, load providers, and other stakeholders.
• Effectively communicate with customers to provide updates, address concerns, and ensure satisfaction.

Performance Monitoring and Improvement:

• Monitor key performance indicators (KPIs).
• Analyze KPI data to identify trends, track progress, and drive continuous improvement in dispatch operations.
• Troubleshoot and resolve operational issues, including delayed loads, breakdowns, or customer disputes, in a timely and professional manner.
• Continuously assess and improve dispatch workflows, processes, and procedures to enhance team productivity, service quality, and cost-effectiveness.

Cross-Functional Collaboration:

• Work closely with the Safety, Repairs, Permits, and HR departments to ensure smooth coordination and alignment with operational policies and procedures.
• Collaborate with other departments to optimize overall company operations and achieve business objectives.