Job Details
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Job Description
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Job Requirements
Service Manager |
Job Responsibilities:
- Lead the service department and oversee all daily operations.
- Ensure high-quality repairs and services are delivered.
- Monitor workshop efficiency and technician productivity.
- Track KPIs and implement improvement initiatives.
- Handle customer complaints and resolve escalated issues.
Requirements:
- 10+ years in service department management.
- Strong leadership, planning, and analytical skills.
- Excellent customer handling and technical background.
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