ADMIN OFFICER

Job PurposeJOB PURPOSE The job holder is responsible for managing and developing a team of Administrative Staff to provide a consistent, efficient and responsive, customer-oriented specialist service to an internal customer base. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS (MAXIMUM OF 10)Generic Establish and prioritise department policies, processes and procedures into discrete tasks with clearaccountabilities. Ensure delivery of department and corporate requirements in liaison with internal andrelated functions e.g.: scheduling. Provide effective hands-on supervision and day to day management of an Admin Team. Responsible fortheir performance management, providing timely feedback and coaching when required. Act as a first escalation point to clarify any policy issues with responsibility for decision making withinestablished frameworks. Responsible for resolution of operational issues or problems arising on a dailybasis ? establishing root cause and implementing action to resolve. Identify and deliver improved workingmethods/practices. Ensuring the quality of the content of information appears in the internal systems and timely updates. Continuously review working practices to enhance productivity, role enrichment and the delivery ofservices to the departments requirements. Manage the efficient maintenance of personnel systems and records for all staff within the Department,such as leave planning, sickness, industrial injury, promotion, performance feedback, disciplinary action,appreciations and mabrouks, attendance exception reporting, performance exception reporting etc.,capturing related data on a continuous basis, and developing the same into useable information. Analysethe data against pre-determined limits/benchmarks and Company regulation. Work closely with internal andpartner departments to ensure effective use of resources.Qualifications & Experience MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLSQualifications12 Years schooling or equivalentExperienceAdministration.General administration 5+ YearsKnowledge/SkillsExperience in managing mid sized customer focused teams (10 members or more)Experience/ SkillsThorough understanding of the Emirates group policies, processes and practicesProven ability to coach and motivate staffAdvanced Microsoft Office skills such as analysing information in excel, writing formulae andautomating routine tasks.Other Languages Besides EnglishSafety Sensitive Role:NoLeadership RoleNo