Collection Agent
Wio Bank -
Dubai, United Arab EmiratesJob Details
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Job Description
???? What You’ll Do
Engage with customers via calls, emails, and SMS to follow up on overdue payments
Understand individual circumstances and offer flexible, compliant repayment solutions
Maintain accurate records of all interactions in our systems
Escalate cases where needed and collaborate with internal teams
Track and meet recovery targets and SLAs
Stay up to date with UAE collections regulations and Wio’s customer-first philosophy
???? What You Bring
5+ years of experience in collections, recovery, or a customer-facing banking role
Strong negotiation skills with a calm and empathetic communication style
Comfortable working in fast-paced digital environments and using CRM/collection tools
Fluent in English (Arabic is a plus)
Resilience, professionalism, and a focus on resolution, not just results
???? Why Join Wio?
We’re not your typical bank.
We’re reimagining banking for today’s entrepreneurs, dreamers, and doers—with technology, transparency, and a human touch.
As part of our Collections team, you’ll help us do it with heart.
Engage with customers via calls, emails, and SMS to follow up on overdue payments
Understand individual circumstances and offer flexible, compliant repayment solutions
Maintain accurate records of all interactions in our systems
Escalate cases where needed and collaborate with internal teams
Track and meet recovery targets and SLAs
Stay up to date with UAE collections regulations and Wio’s customer-first philosophy
???? What You Bring
5+ years of experience in collections, recovery, or a customer-facing banking role
Strong negotiation skills with a calm and empathetic communication style
Comfortable working in fast-paced digital environments and using CRM/collection tools
Fluent in English (Arabic is a plus)
Resilience, professionalism, and a focus on resolution, not just results
???? Why Join Wio?
We’re not your typical bank.
We’re reimagining banking for today’s entrepreneurs, dreamers, and doers—with technology, transparency, and a human touch.
As part of our Collections team, you’ll help us do it with heart.
Job Requirements
Candidates should have over 5 years of experience in collections or customer-facing banking roles.
Strong negotiation skills and a calm, empathetic communication style are essential.
Strong negotiation skills and a calm, empathetic communication style are essential.