Director of Customer Success EGY (Remote)

Unlock your remote work journey: you shine, we match you! Once you apply, you will be receiving your profile link in the next 24hrs. After applying you will need to complete your profile, receive follow-ups from our talent advisors, and our AI platform will do the rest.Summary:As the Director of Customer Success, you will assume a leadership role in ensuring the satisfaction and success of our clients at a strategic level. This position involves overseeing a team of Customer Success Managers, building strong client relationships, and collaborating cross-functionally to enhance overall client success. You will play a pivotal role in shaping the customer success strategy and driving initiatives to maximize customer value.Key ResponsibilitiesLead and mentor a team of Customer Success Managers to drive exceptional customer experiences.Build and nurture strong relationships with key clients, serving as a high-level point of contact.Collaborate with clients on long-term plans to align with their business objectives.Identify and develop new business opportunities with existing customers.Act as a bridge between clients and internal teams to find solutions and drive customer satisfaction.Provide regular reports on customer success metrics and team performance.QualificationsBachelor's degree in Business, Marketing, or a related field. Master's degree is a plus.English proficiency at C1/C2 level.Proven experience of around 4 years in a leadership role within a customer success or customer experience team.3-5 years of experience in customer service, customer success, or a related fieldStrong expertise in data-driven decision-making, with a track record of leveraging data to drive customer success initiatives.Proficiency in CRM platforms and experience in building and executing customer engagement cadences.Customer-focused mindset with a passion for delivering exceptional customer experiences.Strong problem-solving and conflict resolution abilities.