Job Details
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Job Description
● Drive market share and revenue performance through proper pricing and mix management using competitive reports
o Closely monitor competitive pricing and understand the impact of pricing
decisions on property performance.
● Develop overall pricing strategy to include all market segments and distribution channels
o Provide guidance on corporate transient, group & wholesale pricing.
o Ensure effective pricing strategies to reflect asset strength relative to the competition.
o Ensure compliance to the Best Rate Guarantee.
● Effectively manage and be in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites and the GDS.
● Responsible for effective implementation and compliance with Kempinski Revenue Management standards
o Maintain accuracy and timely entry of all relevant data in systems.
o Review and analyze data on an ongoing basis.
● Pro-actively identify need periods and prepare a need period plan, in cooperation with hotel Sales & Marketing, & Corporate/Regional resources.
● Ensure all distribution channels are returning appropriate availability and pricing
for the following 365 days.
● Ensure that the department number 2 is fully able to complete the forecast, run a Revenue meeting, manage all daily tasks, and can manage all aspects of reservations (cut off dates, rooming lists, guest complaints).
● Complete understanding and effective execution of current and new Revenue Management tools including IDEAS, EZ Yield, Opera, and any new/similar tools or reports developed in 2010 and future years.
● Compliance to Kempinski standards for rate plans, rate categories, market segments, profiles and all other PMS related Revenue Management functionalities.
● Clearly communicate to hotel team the strategic vision and objectives on how to drive revenue and improve performance.
● Ensure hotel team members understand the concept of Revenue Management and their role.
● Educate the sales team on the effective use of IDEAS and Opera to improve profitability of group bookings (when applicable).
● Share best practices and key learnings with peers and management.
● Identify and communicate to either Regional or Corporate Revenue Management team in addition to appropriate technical support bugs/enhancements affecting Revenue Management from all Revenue Management tools, including PMS, IDeaS, Channel Reports and branded websites.
● Lead the property’s weekly Revenue Management meeting and contribute to the daily Operations Meeting.
● Provide Executive Committee with regular Revenue Management updates.
● Strong leadership role in the monthly Forecasting Meetings.
● Produce accurate forecast on a weekly and monthly basis (+/-5%).
● Produce all relevant components pertaining to Revenue Management budget.
● Recruit, train and mentor the Reservations Manager (when applicable) and/or a strong second with a view to contingency.
● Assist in developing a career path for direct reports.
● Attend all WebEx sessions organized by Corporate.
(Unless valid business reasons).
● Acknowledge receipt of any email request within a maximum of 48 hours.
Additional responsibilities and tasks can be added at any time according to the needs of
the business and of the hotel.
Skills, Knowledge and Expertise
EDUCATION
- Minimum of high school, Baccalaureat (Abitur), A-level exam.
- Professional Certification (Bachelor, University Degree, Hotel School Diploma)
EXPERIENCE: To fill the position, one of the following is required:
- Opera central systems knowledge
- Knowledge of either Fidelio V6 or Opera PMS is imperative.
- A minimum of 1 year experience in revenue management, reservation, electronic distribution or related departments.
- A proven track record of increasing revenue streams or strengthening the performance of a property or several properties.
- Experience with revenue management reports and market performance reports.
LANGUAGE: Ability to work and communicate in a multinational environment:
- English – excellent oral and written skills
- Additional language - beneficial
COMPETENCIES : Competencies needed to fill the position:
o Closely monitor competitive pricing and understand the impact of pricing
decisions on property performance.
● Develop overall pricing strategy to include all market segments and distribution channels
o Provide guidance on corporate transient, group & wholesale pricing.
o Ensure effective pricing strategies to reflect asset strength relative to the competition.
o Ensure compliance to the Best Rate Guarantee.
● Effectively manage and be in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites and the GDS.
● Responsible for effective implementation and compliance with Kempinski Revenue Management standards
o Maintain accuracy and timely entry of all relevant data in systems.
o Review and analyze data on an ongoing basis.
● Pro-actively identify need periods and prepare a need period plan, in cooperation with hotel Sales & Marketing, & Corporate/Regional resources.
● Ensure all distribution channels are returning appropriate availability and pricing
for the following 365 days.
● Ensure that the department number 2 is fully able to complete the forecast, run a Revenue meeting, manage all daily tasks, and can manage all aspects of reservations (cut off dates, rooming lists, guest complaints).
● Complete understanding and effective execution of current and new Revenue Management tools including IDEAS, EZ Yield, Opera, and any new/similar tools or reports developed in 2010 and future years.
● Compliance to Kempinski standards for rate plans, rate categories, market segments, profiles and all other PMS related Revenue Management functionalities.
● Clearly communicate to hotel team the strategic vision and objectives on how to drive revenue and improve performance.
● Ensure hotel team members understand the concept of Revenue Management and their role.
● Educate the sales team on the effective use of IDEAS and Opera to improve profitability of group bookings (when applicable).
● Share best practices and key learnings with peers and management.
● Identify and communicate to either Regional or Corporate Revenue Management team in addition to appropriate technical support bugs/enhancements affecting Revenue Management from all Revenue Management tools, including PMS, IDeaS, Channel Reports and branded websites.
● Lead the property’s weekly Revenue Management meeting and contribute to the daily Operations Meeting.
● Provide Executive Committee with regular Revenue Management updates.
● Strong leadership role in the monthly Forecasting Meetings.
● Produce accurate forecast on a weekly and monthly basis (+/-5%).
● Produce all relevant components pertaining to Revenue Management budget.
● Recruit, train and mentor the Reservations Manager (when applicable) and/or a strong second with a view to contingency.
● Assist in developing a career path for direct reports.
● Attend all WebEx sessions organized by Corporate.
(Unless valid business reasons).
● Acknowledge receipt of any email request within a maximum of 48 hours.
Additional responsibilities and tasks can be added at any time according to the needs of
the business and of the hotel.
Skills, Knowledge and Expertise
EDUCATION
- Minimum of high school, Baccalaureat (Abitur), A-level exam.
- Professional Certification (Bachelor, University Degree, Hotel School Diploma)
EXPERIENCE: To fill the position, one of the following is required:
- Opera central systems knowledge
- Knowledge of either Fidelio V6 or Opera PMS is imperative.
- A minimum of 1 year experience in revenue management, reservation, electronic distribution or related departments.
- A proven track record of increasing revenue streams or strengthening the performance of a property or several properties.
- Experience with revenue management reports and market performance reports.
LANGUAGE: Ability to work and communicate in a multinational environment:
- English – excellent oral and written skills
- Additional language - beneficial
COMPETENCIES : Competencies needed to fill the position:
Job Requirements
- Analytical skills.
Specific requirements include
- Hotel Operations experience a plus
- Detail orientated and hands on
- Solid Management Skills
- Effective ability to supervise, motivate, train and develop associates
- Ability to develop and deliver effective presentations
- Ability to train people and convey complex systems functionalities to a broad audience.
- Demonstrate self-confidence, energy, enthusiasm and be a motivator.
- Ability to investigate systems malfunctions or user- input errors.
- Ability to analyze data, make meaningful conclusions and base sound decisions and strategies on these.
- Knowledge of industry-specify terminology such as ADR, RevPAR, on-the-books, etc.
- Ability to adapt to a frequently changing market environment.
Be proactive and able to “think outside of the box”.
- Ability to work under pressure
TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:
- Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and MSPowerpoint.
- PMS, Opera, IDEAS and EZYield or RateTiger
INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Results Driven
- Proactive
- Competitive
Specific requirements include
- Hotel Operations experience a plus
- Detail orientated and hands on
- Solid Management Skills
- Effective ability to supervise, motivate, train and develop associates
- Ability to develop and deliver effective presentations
- Ability to train people and convey complex systems functionalities to a broad audience.
- Demonstrate self-confidence, energy, enthusiasm and be a motivator.
- Ability to investigate systems malfunctions or user- input errors.
- Ability to analyze data, make meaningful conclusions and base sound decisions and strategies on these.
- Knowledge of industry-specify terminology such as ADR, RevPAR, on-the-books, etc.
- Ability to adapt to a frequently changing market environment.
Be proactive and able to “think outside of the box”.
- Ability to work under pressure
TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:
- Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and MSPowerpoint.
- PMS, Opera, IDEAS and EZYield or RateTiger
INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Results Driven
- Proactive
- Competitive
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