Operation Coordinator
Cairo, Egypt
Operation Coordinator
Cairo, Egyptposted 20 days ago- 17Viewed
- 0In Consideration
- 0Not Selected
Job Details
Skills And Tools:
Job Description
Key Responsibilities:
Orders & Customer Operations
Track orders from pickup to delivery using our internal systems
Liaise with couriers, sellers, and buyers to coordinate pickups and deliveries
Keep customers updated on their order status and handle inquiries via WhatsApp, phone, and email
Distribute discount codes and manage shipping vouchers
Customer & Community Engagement
Respond to messages and comments across all social media platforms
Ensure fast, friendly, and professional communication at all times
Support relationship-building with our seller and buyer community
Website & Listings Management
Approve and manage new product listings based on internal guidelines
Monitor website content, curate weekly picks, and update featured sections
Ensure product prices align with our standards and assist with Arabic translation
Oversee basic email marketing and abandoned cart follow-up
Quality Check & Shipping Oversight
Inspect all incoming items to ensure they match listed descriptions and meet quality standards
Coordinate dry cleaning when needed
Package orders with care and hand them off to couriers
Maintain detailed records and ensure accurate tracking of all shipments
Job Requirements
- Bachelor’s degree in Business Administration, Logistics, Operations Management, or a related field.
- 1-3 years of experience in operations coordination, logistics, or a similar role.
- Strong organizational and multitasking abilities with keen attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and operational management software.
- Ability to work independently and as part of a team in a fast-paced environment.
- Problem-solving mindset with a proactive approach to challenges.
- Strong analytical skills and ability to interpret data.
- Flexibility to adapt to changing priorities and business needs.
- Experience working in a home-based or hybrid work arrangement is a plus.
